Privacy Policy

1. Who we are

Vital Installations Ltd, 30 St Edmunds Road, Glastonbury, BA6 9HX, company number 14768853, is the data controller for personal data you provide to us through this website, by phone, by email or in person.

2. What data we collect

• Identity data, your name and (where supplied) job title.
• Contact data, postal address, email and phone number.
• Property data, postcode, number of bathrooms, water source and photos you upload through the quote form.
• Booking data, selected installation or service dates and your preferred contact times.
• Transaction data, records of orders, quotes, services and payments (we do not store card details, see Security below).
• Technical data. IP address, browser type, device type, pages visited (via cookies, see our Cookie Policy).

3. How we use your data

• To provide a quotation and recommend the right system for your property.
• To carry out installation, servicing and warranty work.
• To process orders, payments and refunds.
• To contact you about your job, booking or order.
• To meet our legal and accounting obligations.
• To improve our website and services.

4. Lawful basis

We process personal data under the UK GDPR on the basis of: (a) performance of a contract with you; (b) our legitimate interests in running our business; and (c) compliance with legal obligations.

5. Sharing

We do not sell your data. We share it only with trusted service providers (payment processors, email and hosting, scheduling) who act on our instructions, and where required by law.

6. Security

We use appropriate physical, electronic and managerial procedures to safeguard your information. No card data is stored by us or visible to staff, payments are processed through PCI-compliant providers over secure connections.

7. Retention

We keep customer records for as long as required to provide our service and for at least 7 years after the last transaction to meet UK tax, accounting and warranty obligations. Quote-only records with no contract are deleted after 24 months.

8. Your rights

You have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, email connect@vitalinstallations.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page will always show the current version.

10. Contact

Vital Installations Ltd · 30 St Edmunds Road, Glastonbury, BA6 9HX · connect@vitalinstallations.co.uk · 07525 778 426