Terms & Conditions of Business

1. Website & e-shop

1.1 Ordering

This website currently accepts enquiries, not online payments. Adding items to your basket or sending an enquiry does not place an order or confirm an installation. We will confirm suitability, availability, the final price including VAT, delivery costs and payment arrangements in writing before you decide whether to proceed. Please contact us at connect@vitalinstallations.co.uk with any questions.

1.2 General

All trademarks, product names, company names and logos appearing on vitalinstallations.co.uk are the property of their respective owners.

While we make every effort to keep the information on this website accurate, relevant and up to date, errors can occur. Please verify any information you rely on with another reliable source.

You are welcome to use the information on this website for your own personal, private use. It may not be resold, reused or redistributed without our prior written permission.

1.3 Complaints

For any complaints please contact us at connect@vitalinstallations.co.uk or on 07525 778 426 and we will do our best to put things right.

1.4 Pricing

We work hard to keep pricing and product information accurate, but errors do occasionally occur. If we discover such an error after you have submitted an order we will contact you with the correct details before accepting your order. You may then cancel or re-confirm the order based on the corrected information.

2. Installation terms

2.1 Acceptance of works

Vital Installations Ltd reserves the right to refuse or decline any work at its own discretion. Where the company agrees to carry out works, this will be done by authorised representatives of the company only.

2.2 Surveys

All installations are subject to a physical (in-person) or remote (video call) survey. Photographic evidence and complete installation-area dimensions may also be required. If an on-site survey is requested, a minimum 1-hour charge plus travel expenses may apply. If you then proceed with the installation, 50% of the survey cost will be deducted from the final balance.

2.3 Payment

Payment is required prior to or on the day of installation. Full payment must be received within 7 days of installation completion. If payment is not received within this period, Vital Installations Ltd reserves the right to repossess goods supplied and to charge a removal fee of £350.

2.4 Water quality

Vital Installations Ltd and its engineers accept no liability for changes in the quality of water supplied by your local water provider. Quality, chemical content and hardness can vary by supply.

2.5 No refunds on plumbing works

We operate a strict no-returns or refunds policy on plumbing and installation labour carried out. If a product fitted by us is faulty or leaking, please contact us immediately and we will assess and rectify the issue. The customer must not alter the system; if work is altered by the customer or a third party, we cannot be held responsible for the fault.

2.6 Additional works

If additional work is required during an installation, or unforeseen circumstances arise, we will notify you before further work commences. Any additional work is charged at £37.50 per hour plus materials. Requests to alter, move or remove a completed installation are charged on the same basis.

3. Returns policy

3.1 Products

All returns must be notified to us by phone or email before the item is returned. You may return an item for any reason within 28 days of receipt. Items must be unused, in their original packaging and in a resaleable condition.

3.2 Manufacturer warranty

All water-treatment devices (filters, conditioners, revitalisers and fittings) are supplied with the manufacturer's warranty. Warranty terms differ by product, please refer to the specific product warranty for details.

3.3 28-day right of return

Goods returned within 28 days in factory-fresh condition will be refunded at the full purchase price. Items not in factory-fresh condition are subject to a 25% restocking charge. We reserve the right to refuse a return that is not in a resaleable condition.

3.4 Defective or incorrect goods

If you wish to return an item because of an error on our part, or it is defective, please contact us and we will arrange collection. Return postage will only be covered if agreed in advance. Items must be returned within 28 days of purchase with proof of purchase.

3.5 Limitation of liability

To the extent permitted by statute, the supplier's liability for any defect is limited at the supplier's option to: (a) replacement or repair of the goods or supply of equivalent goods; or (b) payment of the cost of replacing or repairing the goods. The supplier will not be liable for any consequential, indirect or other loss or damage.

3.6 Return postage

We are not responsible for the method of return postage. We strongly recommend a tracked service when returning any items.

4. Contact

Vital Installations Ltd · 30 St Edmunds Road, Glastonbury, BA6 9HX · Company number 14768853 · VAT registration number 516566086 · Tel 07525 778 426 · connect@vitalinstallations.co.uk